1) English Rules Still Apply
some people shift their writing skills down to the quality of a tween’s instant messenger chat-speak when sending an e-mail.
Sarcasm, playfulness or light teasing don’t translate well to an e-mail.
3) Break Questions Away From Paragraphs
I’ve noticed about a quarter of the time when I don’t separate out questions, I don’t get them answered.
4) Use Meaningful Subject Headings
7) Always Reply Back to the First E-Mail
Unless otherwise stated, I assume that all e-mails with new subjects directed towards me need a reply.
clipped from: www.scotthyoung.com 
