I also recommend “mirroring” your clients when ever possible and this simply involves being relatable. This has been the greatest contributor to my success as clients often compliment me by saying they felt I really understood what they were looking for or they felt very comfortable with me in their home. I am a woman, a mother, a wife, an entrepreneur, I like to shop, I have pets, I’m concerned about aging, I like to feel creative….etc.  There’s got to be something I can talk about! Even years ago when I was selling hand painted Santas in a craft booth, I always increased sales by chatting with my customers. They felt they got to know the artist which made their purchase that much more unique.